Privacy Policy

Last Updated: June 2024

Welcome to Designio Graphics and Print Solutions (“Designio,” “we,” “us,” or “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.designiographics.com, use our services, or communicate with us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

1. Information We Collect

We may collect personal information from you in various ways, including when you:

Place an order for our printing services (business cards, flyers, banners, stickers, garments, embroidery, and Plastic/PVC ID cards) etc.
Purchase ID printers.
Engage us for web design and development, graphic design, or blog writing services.
Upload designs or send them to us via our website or WhatsApp.
Communicate with us via email, phone, or other channels.
Fill out forms on our website.
Use our website (through cookies and similar technologies).

The types of personal information we may collect include:

Contact Information: Name, email address, postal address, phone number.
Payment Information: Billing address and payment details (processed by secure third-party payment processors; we do not store full credit card numbers).
Order Details: Information related to your purchases, including product specifications and service requirements.
Design Files: Any designs, images, text, or other content you upload or send to us for printing or design services. Please be aware that these files may contain personal data (e.g., names, photos, addresses on ID cards).
Communication Data: Records of your communications with us, including messages sent via WhatsApp, email, or other platforms.
Website Usage Data: Information about how you use our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and access times.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

Process and fulfil your orders for printing services, ID printers, web design, graphic design, and blog writing.
Provide, operate, and maintain our website and services.
Communicate with you about your orders, services, inquiries, and promotions.
Process payments and prevent fraudulent transactions.
Improve our products, services, and website based on your feedback and usage patterns.
Personalise your experience with Designio.
Send you marketing and promotional communications (with your consent, where required).
Comply with legal obligations and enforce our terms and conditions.
Protect the security and integrity of our services and prevent misuse.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

Service Providers: With third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, shipping, website hosting, data analysis, and marketing assistance. These parties are obligated to protect your information.
Sub-contractors: For specialised services like certain printing, embroidery, or web development tasks, we may share necessary information with trusted sub-contractors.
Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Handling of User-Uploaded Designs and WhatsApp Data

User-Uploaded Designs: Designs you upload or send to us are used solely to fulfil your specific order. We implement measures to protect these files. Once your order is complete and after a reasonable retention period for re-orders or customer service, these files may be securely deleted or archived. You are responsible for ensuring that you have the necessary rights and permissions for any personal data or intellectual property contained within the designs you provide to us.
WhatsApp Communication: Information exchanged via WhatsApp will be handled in accordance with this Privacy Policy. While WhatsApp provides end-to-end encryption for messages, please be mindful of the type of sensitive information you share through this platform. We will only request information necessary for your order or inquiry.

5. Data Security

We implement reasonable technical and organisational measures designed to protect your personal information from unauthorised access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access: The right to request copies of your personal data.
Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Erasure: The right to request that we erase your personal data, under certain conditions.
Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
Object to Processing: The right to object to our processing of your personal data, under certain conditions.
Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By mail: Omega Centre , Aminu Kano Crescent Wuse II, Abuja -Nigeria

By email: info@designiographics.com

By phone: +234 811 871 3508